A clear plan with eight phases, honest timelines, and full transparency throughout. The build is staged so you commit to each milestone once the previous one ships. We launch UK-only on day one to keep regulatory exposure tight, then expand once we've proven the model with real customers.
The most important thing upfront: the build itself takes six to eight weeks. The paperwork (banking partnerships, regulatory permissions, Apple and Google reviewing a finance app) takes another six to eight on top. We run both in parallel from day one, so the launch date stays in our hands.
What the customer experiences
Before we get into how it's built, here's what someone using the app actually does:
What we're building
Three things working together: a mobile app, a marketing website, and a secure platform behind the scenes that handles the money, the identity checks, and the gold itself.
Two parallel tracks, one launch date
The build and the paperwork run side by side. The slower of the two sets the launch date, and it's almost always the paperwork. That's why we start the regulatory conversations in Week 1, well ahead of the build wrapping up.
How we work together
The project is staged so each phase wraps with your approval before we start the next. Two streams run alongside each other: an early stage that produces an investor-ready demo and brand, and a full build stage that takes it through to launch in the App Store.
The staged structure means if at any point the project changes direction, we can wrap after Stage 1 with a complete investor demo, brand identity, and live pitch site, which you can take further with whoever you want.
The eight phases
Each phase has a clear deliverable, a defined timeline, and a short list of decisions we'll make together along the way.
Strategy and Foundations
Before we touch a single screen, we sit down and make the decisions that drive everything else. Who's our first hundred customers? Are we launching with silver, gold, or both? What's the minimum someone can save in a week? What's our story to investors? This is also when we agree on the regulatory architecture and start the long-lead-time conversations with the banking and vault partners.
Questions we'll discuss
- Who's our target first 1,000 customers, and where do we reach them?
- Silver-first, gold-first, or both at launch?
- What's the minimum a customer can save per week?
- Do we offer physical withdrawal from day one, or stay vault-only?
- Are we positioning against Moneybox and Plum, or against traditional bullion dealers?
Brand Identity
The name, the logo, the colours, the typography, the voice. In fintech, and especially in gold, trust is built before a customer ever taps a button. The brand has to look like something you'd hand your life savings to.
Questions we'll discuss
- What's the brand voice: premium and serious, or accessible and modern?
- Do we want a name that signals gold and silver, or something more abstract?
- How British do we want to feel: Royal Mint serious, or Monzo casual?
- Do we project "save for the future" or "protect what you have"?
Design and Investor Demo
Every screen the customer will ever see, designed and stitched together into a clickable prototype on a phone. The five screens that matter most (sign-up, identity check, dashboard, transfer confirmation, error states) get hand-tightened obsessively. The rest are polished but pragmatic. The output is something you can put in an investor's hand and let them tap through.
Questions we'll discuss
- What's the one screen we want investors to remember?
- How much explanation does the customer need on day one?
- Do we show today's gold price prominently, or keep it understated?
- What does the empty state look like, for a brand-new user with zero balance?
App and Platform Build
The actual app (iPhone and Android) and the platform behind it. This is where the design becomes a working product on a real phone. Customers can sign up, see screens, navigate, set preferences. The plumbing for everything else (bank connections, identity checks, gold buying) sits in place ready to be wired up in the next phase.
Questions we'll discuss
- Do we ship dark mode at launch, or add it later?
- How prominently do we show today's metal prices?
- Push notifications: what triggers them, and how often is too often?
- What's the support story: in-app chat, email, or both?
Partner Integrations
The four big connections: the banking partner that reads transactions and moves money, the identity-check provider that verifies customers in 60 seconds, the compliance service that watches for fraud and sanctions, and the vault partner that buys and stores the gold. Each one is its own conversation, its own paperwork, its own integration. They run in parallel with the build.
Questions we'll discuss
- Which banks must we support on day one? (Top 10 covers ~95% of the UK market.)
- What's the maximum weekly roundup we'll allow for first-time customers?
- Do we use the Kinesis vault partner for speed, or hold out for the Royal Mint conversation for better margins?
- What's our story to customers about where the metal is physically stored?
- Do we offer sell-back at spot price, or with a small spread we keep?
Testing and Polish
Now we try to break it. Every edge case: what happens when the bank connection drops mid-transfer? What about a customer who tries to verify with a fake passport? What if the metal price moves while a buy is in flight? We test on real devices with real users in a small private beta. We check the app works for someone who's blind and uses a screen reader. We test the money maths to four decimal places. Everything passes this phase before going public.
Questions we'll discuss
- Who are the 20 to 30 beta testers we'll bring in for the private trial?
- What's our acceptable quality bar before launch?
- Are there edge cases unique to our customer base we should specifically test?
App Store Listings and Marketing Assets
The screenshots customers see in the App Store. The 170 characters of description that go above the "more" fold. The keyword research for search optimisation. The press kit. The day-one launch announcement. The how-to videos for onboarding. All the stuff that turns a working app into something people can actually find and understand.
Questions we'll discuss
- What three benefits do we lead with on the App Store?
- Do we have press contacts to brief ahead of launch?
- Soft launch (slow trickle) or hard launch (big bang)?
- What's the pricing for the two subscription tiers?
Submission, Review and Launch
We submit to Apple and Google. They review. Finance apps get extra scrutiny: they want to see exactly who's regulating us, how we handle people's money, what happens when something goes wrong. Apple typically takes 2 to 7 days for finance apps; Google 1 to 3 days. One round of clarifying questions is normal; we plan for it. Once approved, we're live.
Questions we'll discuss
- Launch UK-only on day one, or open to Ireland and EEA simultaneously?
- What's our communications plan for the first 30 days post-launch?
- What does success look like at the 30-day mark? At the 90-day mark?
- What's our contingency if Apple comes back with a finance-specific question?
What we handle vs. what we bring in specialists for
The right people for the right job. I deliver the build end-to-end, while a few pieces are better done by specialists with deep domain experience, who get them done properly first time.
| Area | Who handles it | Why |
|---|---|---|
| Strategy and product direction | Us, together | This is your business; the decisions are yours |
| Brand strategy and voice | In-house | Direct hand-off into the build |
| Logo and visual identity | Specialist freelance designer | A fintech-specialist designer. The logo is the trust anchor, worth doing once and properly. |
| Mobile and web design | In-house | Built directly off the brand identity |
| App and platform build | In-house | End-to-end delivery |
| Marketing site copywriting (hero and App Store) | Specialist fintech copywriter | The highest-leverage 50 words on the entire site. Worth a specialist. |
| FCA-compliant legal copy and disclaimers | Fintech lawyer | Mandatory. The right wording here keeps us inside the regulatory perimeter. |
| T&Cs, privacy policy, trust deed | Fintech lawyer | UK fintech lawyer review of the full document set |
| App Store screenshots and marketing assets | In-house | Standard delivery |
| Banking, identity, compliance, vault integrations | In-house | End-to-end delivery with the chosen partners |
| Testing and QA | In-house | End-to-end |
| App Store and Play Store submission | In-house | End-to-end including any review rounds |
| Post-launch monitoring and updates | In-house | Optional ongoing retainer or by-the-hour |
Items to confirm with a UK fintech lawyer
These are the questions a UK fintech lawyer signs off on. Most of them are structural choices we need to confirm, rather than risks to dodge. I'm flagging them now so we plan for them, well ahead of discovering them six months in.
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1Banking partner coverage for outgoing payments The regulated partner we operate under needs to cover both reading bank data AND moving money. We confirm with them and our lawyer that their permission covers the outgoing-money side as well as the data side. This is the single highest-priority item, since it shapes the whole integration architecture.
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2Are roundups "payments" or "investments"? The framing determines whether we sit inside or outside a regulated activity. Physical allocated metal plus payment routing should sit outside, with the lawyer confirming the structure on paper.
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3Allocated, fully owned custody Each customer's gold needs to be allocated specifically to them, rather than held in a shared pot. This is the difference between staying outside investment-product regulation and being caught inside it. We copy the legal architecture BullionVault uses, then have the lawyer review.
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4Who approves our financial promotions? UK rules require an FCA-authorised firm to approve any "financial promotion" we put out. Either our banking partner provides this, or we contract with an approver firm separately. Worth pinning down before any paid acquisition.
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5HMRC dealer registration With bank-to-bank transfers only, we likely sit outside HMRC's "high value dealer" registration. With cash-paid physical delivery in the mix, we register. Our anti-money-laundering duties apply either way; we build them in from day one.
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6Silver VAT mechanics Investment gold sits VAT-free in the UK. Silver attracts VAT, unless it stays in an approved vault. So our silver mechanic works economically only when storage is mandatory and physical delivery triggers a clear VAT flow. A VAT specialist signs this off.
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7What happens to customer gold if the business winds up? A trust deed makes it clear that customer gold sits on trust for them, separate from our balance sheet. So even in the worst case, customers recover their grams from the vault. We make this watertight and disclose it openly in the terms.
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8Consumer Duty New UK rules require us to demonstrably look out for our customers' financial wellbeing. Straightforward to comply with at launch: we document our target customer and prove the product is fair value for them.
Decisions we need from you before we start
Some of these need answers before Stage 1 begins; others can wait until Phase 1 (Strategy and Foundations). Worth thinking about ahead of our next conversation.
Before we sign anything
- Is the UK limited company in place yet, and is the company name decided?
- Who's the legal signatory: you, you and Billy jointly, or via a holding entity?
- What's the path from Stage 1 to Stage 2: does the existing seed runway carry us through, and what triggers the move to Stage 2?
- Have we got two or three potential investors lined up for Stage 2, or do we use Stage 1 to build that pipeline?
Before Phase 1 kickoff
- Silver-first, gold-first, or both at launch?
- Vault-only at launch (storage only), or physical delivery from day one?
- What's the working name and have we registered the domain?
- Do you want me to lead the conversations with the banking and vault partners, or will Billy take those?
- What's the pricing model for the subscription tiers: fixed monthly, percentage of holdings, or both?
If this plan makes sense to you, a separate scope of work will be drafted with the milestones, deliverables, and costs associated with each. That document becomes the basis for the engagement.
From there, the first step is a one-week discovery sprint: a proper requirements workshop, a competitive landscape doc, a sketch of the partner integrations, three brand directions, and a scoped plan for the full Stage 1. You walk away with documents you can take to investors regardless of whether we continue together.
If you'd prefer a different direction, or want to talk it through with Billy first, we leave it here as a starting point. Either way, looking forward to the next conversation.